Access tokens are necessary to give Facelift Cloud access to your social media profiles. This ensures that access is authorised.
What is an access token
An access token is an authorisation for a tool to act on behalf of a specific social media profile on the respective social network. You need this permission to access the networks' interfaces (APIs) with Facelift Cloud and manage your social media profiles. Don't worry - Facelift Cloud does not perform any actions that you have not explicitly authorised.
💡 For security reasons, these access tokens lose their validity from time to time.
Validity of access tokens
It is not possible to predict exactly when an access token will lose its validity, as the networks do not provide sufficient information on this. However, there are some possible triggers that cause an access token to expire:
Change of the password of the person who has set the access token (connected the profile)
The person who set the access token does not have sufficient authorisation in the network itself (e.g. admin rights)
The person who set the access token is blocked by the network itself
💡 LinkedIn has implemented a security function. Access tokens have to be renewed every 60 days. You will receive a notification 5 days prior.
Update access tokens
You can update the access tokens for your profiles in the profile settings. Depending on the network, it is important that you also have the permissions for this in the profiles themselves.
In the three-dot menu next to the corresponding profile, you will find the option Refresh Connection. You must then log in with the required profile. If the update is successful, a green check mark appears for the status of the access tokens.
💡 It is best to carry out the update in the incognito mode of your browser; this prevents problems that can arise due to cache and cookies or due to an existing login in another profile that is not to be connected.
Set up notification for expired access tokens
In the settings under Profiles, you can define a profile owner for each profile and select the page presets or profile settings option in the three-dot menu next to the respective profile.
In the Email Notifications item, select No access tokens available via the checkbox.
Notes and instructions for the individual networks (incl. link collection)
LinkedIn: To add a LinkedIn page, you must be a Super-Admin of the company page.
💡 Help with Admin-Roles on LinkedIn
Pinterest: If you connect a Pinterest profile with Facelift Cloud it will add all available boards of the Pinterest profile to the profile list. This way, you can manage the access to each board individually.
XING: Xing has discontinued support for its API.
Xing profiles can still be linked, and contributions and comments can be published. However, it is no longer possible to comment on incoming XING posts in the Unified Inbox.