As a Facelift Admin, you can create users, set and edit their permissions and assign them to teams. You can find your users in the user settings→ under Admin Settings.
Create users
In the user overview in the settings→, you can see how many new users you may add until your limit is reached. If your limit is reached, you can buy new users.
There are 2 ways to create new users:
Invite users (recommended)
Invite users
To invite new users, go to "Invite Users". You then fill out all the required information and click on "Send invitation".
💡 The invitation link is valid for 72h.
Email: This email address will be used for the invitation email, login and notification emails. If this email address is invalid, users cannot log in.
Teams: Assign the user to at least one team. This defines who the user works with and what content they can access.
Permission Sets: Assign one or more permission sets to the user. These define what they are allowed to do and which areas of Facelift are available to them.
Add user
To create new users, go to Add User. You then fill out all the required information and save the entries.
First and last name: Enter the entire first and last name.
Email: This email address will be used for the activation email, login and notification emails. If this email address is invalid, users cannot log in.
Teams: Assign the user to at least one team. This defines who the user works with and what content they can access.
Permission Sets: Assign one or more permission sets to the user. These define what they are allowed to do and which areas of Facelift are available to them.
Language: Facelift is available in English, German and French. Users can change the language at any time via their account settings→.
Time zone: You can manually adjust the time zone. This setting can be changed later by the user in their profile settings.
💡 To enable the person you have just added to log in to Facelift, you must set their status to active and send an activation mail. To do this, use the three-dot menu next to the user, click on Activate User and then on Send activation email.
Delete user
To delete users, you first need to deactivate them. You can do this via the three-dot menu next to the user's name.
Please check if the person in question is the profile owner of one or more profiles or if items are still assigned to them in Engagement. You can change the owner and/or reassign the items before deleting the user.
Delegate admin permissions
You can delegate your admin rights to another user for holiday cover or similar purposes. To do this, select a non-admin (or non-company-admin) and click on Delegate admin rights in the three-dot menu next to the user.
💡 You will be logged out immediately. The changes for the receiving user will be visible with the next login.
Buy users
If your user limit is reached, you can easily buy more users by chatting with us via the Purchase additional users button on the top right. You can also contact your Customer Success Expert or use this form→.
