Bugs & maintenance work - that's what you'll find on our Facelift status page. New features and interesting innovations are published on our product update page.
Support is generally available for Facelift admins unless otherwise contractually agreed. Your admin should always be your first point of contact.
Find your admin
You can find your admin on the start page in the help area on the top right. Under Contact your Admin, you will find a list of your admins and can contact them by email or Teams chat.
Troubleshooting Status Page
On the status page, we only notify you of important incidents or planned maintenance work. You can also decide whether and how you want to be notified.
💡 Subscribe to the notifications via email, SMS or RSS feed.
You can also find information about the status of Facelift in the messenger, which you can access in Facelift via the question mark symbol at the top right.
Technical Support
What to do if you have a question:
Search our Knowledge Base using the search function by typing in the relevant keywords
Check our status page to see if there is a bug
Delete cache and cookies and/or use the incognito mode of your browser
Contact your Facelift Admin
As a support-eligible user, you can easily reach us via the chat function in the messenger, which you can access in Facelift via the question mark icon at the top right.
👉 What information does the support team need?
Please add the required information when opening the support ticket so that the support team can help you more quickly and answer your query more efficiently.
Description: The more detailed and accurate the description is, the easier it will be to process the request quickly.
Screenshots: Screenshots showing the entire screen will help us identify the problem.
Link: If the issue concerns a specific post, dashboard or similar, we need the explicit link to that content in Facelift.
Error message: If an error message is displayed, we need the content of the error message, ideally as a full-page screenshot.
User: If one of your team members has a problem, we need the name of the user.
It may also be useful for our support team to access your account. A company admin can authorise this for your company in the company settings. As soon as approval has generally been granted, each user can regulate access at an individual level in their account settings.