If you are having problems with the Facelift Mobile App or the Amplify App on your smartphone, there are a few things you can try yourself before you or your admin contact our support.
General problems
💡 Keep in mind that the apps do not work on tablets/iPads. Also, we cannot guarantee functionality on older operating systems.
In case of various problems with the app, e.g. error messages or crashes, you should first try the following steps:
Check whether you are using the right app. Facelift offers two apps. Both of them can be found in the Apple App Store and the Google Play Store:
Facelift Mobile App: Community management and publishing of posts
Amplify App: Sharing posts provided by your employer
Log out of the app and log in again.
Check that you use the latest app version (find out how here) and update if necessary.
Uninstall the app and reinstall it.
If your company uses Single-Sign-On (SSO), enter the email address you registered with in the desktop version of Facelift, and you will be redirected to your SSO provider.
I cannot log in to Amplify
If you cannot log in to the Amplify app, it may be because you have not yet been activated for use or you are missing permissions. Ask your admin to check this for you and adjust permissions if necessary. This article explains how this works.
I don't see any Amplify templates
If you don't see any templates available for you to share in your Amplify app, this could be for several reasons.
To display templates, you have to subscribe to certain interests in the Amplify app. Templates are always assigned to at least one interest. You will only see the templates in the app that belong to the interests that you have subscribed to. This article explains how this works.
In addition, the person providing the templates must consider a few things in the creation process. Each template must be assigned at least one interest, and it must also be activated for Amplify. This article helps with the creation.
Tips for contacting our support team
If the above tips do not help with your problem, you or your admin can contact our support. To be able to deal with the problem better and faster, it is helpful if you provide the support team with the following information:
Model and operating system (incl. version number) of the smartphone
App version number
Screenshot or, at best, video recording of the error/error message
For Amplify issues: if applicable, the Facelift link to the relevant Amplify template.
You have not found what you are looking for? We are happy to help you!