Start a conversation with team members, get external people on board via email, or escalate urgent issues as a case - including the owner, priority, and appropriate context.
👑 The collaboration tool (discussion and cases) is only included in certain Facelift plans. Read more about plans and prices→ here.
The discussion will be replaced by our chat in the long term. The discussion is currently still active in Engagement.
💡 In the Discussion view, you can see team conversations and cases. The team conversation is the original exchange between team members related to a post or feed item. A Case can arise from a conversation if it needs special attention and should be assigned to a specific person.
Discussion
If you want to exchange ideas with your team members, you can use the discussion, which is located next to the Inspector in Engagement or next to the briefing in the Post Plan on the top right.
To start a team conversation, write your question or contribution to the discussion in the text field and select your recipients (internal and/or external).
From your discussion overview, you can go to the corresponding team conversation or case with one click. You can filter the overview:
Open: Filter by open team conversations or cases. Closed discussions are greyed out.
Cases: Filter by cases so that ordinary team conversations are hidden.
You can also combine the filter options.
If you have selected a team conversation or a case, you can go directly to the corresponding item or post via Context. Here you can see the entire history, reply or close the discussion.
In addition, the feed item is marked with a discussion symbol in Engagement.
Case
Cases can be created from team conversations for escalation purposes and they always have an owner and a prioritizing urgency level. To create a case from a team conversation, proceed as follows:
Open a team conversation from the right-hand discussion menu
Click Create Case
Give the case a subject, an owner, and a priority level
Link Sharing
💡This feature is only available in Engage.
Each item in your inbox has an individual link for sharing with colleagues.
To do this, click on the three-dot menu next to the item and select Share Item Link. You will find the link to be copied in the pop-up that appears.
A Facelift profile is required to open the link and view the item.
