Your feed is the place where all your items flow in. To keep an overview, you can filter your feed and create Custom Inboxes to suit your individual workflow. Even as a team, you can use the inboxes to structure your tasks.
Filter options
You have various options for filtering the feed in Engagement:
Predefined inboxes in the sidebar
Free text search
Individually adjustable filter
In Engagement, you find the filters centered above your elements:
In Engage you find the filters on the right side:
The predefined inboxes are mainly organized by the owner. You can jump directly to your inbox to find all the items assigned to you. You can also find items that have been assigned to other members of your team, do not have an owner, have been flagged internally, or have a discussion attached to them.
If you want to search for specific words or names, select the inbox you wish to search and use the search bar above your feed.
To customize your filter settings, first, select the inbox you want to filter. Once you've done that, you can get started. When setting up filters, it is best to work from top to bottom. With a click on Apply Filter, your current view is filtered but not yet saved. If you wish, you can save your filters as a Custom Inbox.
The following filter options are available:
Unresolved/Resolved/All: Show only items that currently have either the Unresolved or Resolved status. If you select All, your feed will show you all open AND closed items and also those that have never been actively resolved (e.g. your own posts)
Warning: Only show items that have triggered a warning that you have set
Flagged: Only show items that you have previously flagged in Facelift or the Mobile App
Open discussions: Only show items that are part of a discussion that is still open. As soon as you start a discussion, the corresponding item appears in the feed for this filter. As soon as the discussion is closed, this item disappears from the filter.
Promoted Content: Show comments that are made on one of your promoted posts
@Mentions: Show mentions of your Instagram profiles and your Facebook pages
Hidden: Show items that have been hidden
Deleted: Show items that have been deleted
Profiles: Show items that you receive on specifically selected social media profiles
Content types: Show only items that match the item type selected here, such as Facebook comments or Twitter messages
Tags: Show items that carry the tags selected here (whether automatically triggered or manually added to the message)
Owner: Show items that are in the inbox of the owner selected here. If you are currently in an inbox other than the All inbox, the owner of this inbox is shown here as the preselected owner
Sentiment: Show items that have been assigned a positive, neutral, and/or negative sentiment
Date range: Show items that have entered your inbox in the selected period
Facebook and Google Ratings: Show items that have received a certain number of stars in the rating
Custom Inboxes
👑 Custom Inboxes are only included in certain Facelift plans and add-ons. Find out about plans and prices here.
Custom Inboxes help you save reusable feed views that match your workflow. They bring the inbox name, icon selection and filter settings together in one screen. If you do not set a date range, new incoming items that match the criteria are added to the Custom Inbox automatically.
Create a Custom Inbox from the sidebar
In the left sidebar, click + next to Custom Inboxes.
In Create Custom Inbox, enter a name for the inbox. The preview shows how it will appear in the sidebar.
Under Icon, select a Network Icon and, if useful, an additional icon. The two icons are displayed as a stacked icon in the preview.
Define which items the inbox should contain. Depending on your workflow, you can configure criteria such as Status, Networks and Profiles, Content Types, Date Range, Owner, Tags, Sentiment, Mentions, Promoted Content, Internal Indicators, Ratings and Visibility.
Click Save Custom Inbox.
The new inbox appears under Custom Inboxes in the left sidebar.
Example: Positive Facebook comments
To create an inbox for positive Facebook comments, enter Positive FB Comments as the name, select Facebook as the Network Icon and select Positive under Sentiment. You can also add Post Comment under Content Types if you only want to display comments.
Save the current feed filters as a Custom Inbox
You can also create a Custom Inbox from filters that are already applied to your feed:
Open the filter panel.
Set or adjust the filters you need.
Click Save as Custom Inbox.
Enter a name in Create Custom Inbox and save the inbox.
The selected filter settings are already applied in the creation screen. You can review the preview, add icons if needed and save the new inbox.
Example: Positive and neutral comments
Start with Positive FB Comments, then add Neutral under Sentiment in the filter panel. Select Save as Custom Inbox, name the new inbox Positive and Neutral and save it. The original inbox remains unchanged.
Edit a Custom Inbox
Open an existing Custom Inbox and select Edit Custom Inbox to change its name, icons or criteria.
When you save adjusted filters for an existing Custom Inbox, choose one of the following options:
Save Changes updates the saved filter settings of the current inbox.
Save as New Inbox creates a separate inbox with the adjusted settings and keeps the original inbox unchanged.
To leave the creation or editing screen without saving, click Cancel or × in the top-right corner.
Use your saved Custom Inbox
Saved Custom Inboxes are listed under Custom Inboxes in the left sidebar. Select an inbox to open its filtered feed.
Custom Inboxes are initially visible only to you. You can share them with your team through Team Assignment. Team members can then work with, edit and delete the shared inbox.