Tags help you to structure your posts in Orchestrate and evaluate them afterwards in the Post Performance. In Engagement, you can organise your incoming items with tags. In combination with keywords, tags can be assigned automatically. Warnings make it easier to prioritise your incoming items and shorten the response time to critical issues.
Tags
Tags are colored identifiers that you can create in Facelift to organize your posts and tag incoming items or creators of items in Engagement.
You create tags in the Settings>Labels & Tags→. To automatically attach tags to an item in Engagement, you can add existing keywords or create new ones when setting up tags. Multiple keywords can also be selected.
💡 For direct messages, the entire conversation is tagged. You will find the corresponding tags in the header of the conversation in the right-hand context/conversation column.
Keywords
👑 Keywords are only included in certain Facelift plans and add-ons. Find out about plans and prices→.
Keywords work in combination with tags. You can specify words that your community uses when interacting with your profile in order to tag the corresponding incoming items in Engagement with one (or more) tags. You can set keywords in the Settings>Engagement>Keywords→.
💡 For direct messages, the entire conversation is tagged. You will find the corresponding tags in the header of the conversation in the right-hand context/conversation column.
Warnings
👑 Warnings are only included in certain Facelift plans and add-ons. Find out about plans and prices→.
You can set warnings for each of your connected profiles in the profile settings→. Here you can define when warnings are triggered in Engagement and who should be informed by email. Warnings can either be triggered when items have been open for a certain amount of time or when a tag has been automatically triggered and assigned based on a keyword appearing in the item.
In Engagement, you can filter by warnings so that you can prioritise these items. Inboxes and discussions that contain warnings, as well as items with warnings, are marked with a red dot.
