Tags help you to structure your posts in the Publisher and evaluate them afterwards in the Post Performance. In Engagement, you can organise your incoming items with tags. In combination with keywords, tags can be assigned automatically. Warnings make it easier to prioritise your incoming items and shorten the response time to critical issues.

Tags

Keywords

Warnings


Tags

Tags are coloured identifiers that you can create individually in Facelift to structure your posts and incoming items in Engagement. You create tags in the Engagement settings. If tags are to be automatically attached to an item in Engagement, you can also add existing keywords or create new keywords when creating tags. You can also select several keywords

Keywords

Keywords work in combination with tags. You can specify words that your community uses when interacting with your profile in order to tag the corresponding incoming items in Engagement with one (or more) tags. You can set keywords in the Engagement settings.

Warnings

You can set warnings for each of your connected profiles in the profile settings. Here you can define when warnings are triggered in Engagement and who should be informed by email if desired. Warnings can either be triggered when items have been open for a certain amount of time or a tag has been automatically triggered and assigned based on a keyword appearing in the item.

In Engagement, you can filter by warnings so that you can prioritise these items. Inboxes and discussions that contain warnings, as well as items with warnings, are marked with a red dot.

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