Select one of the following Engagement widgets to go to the corresponding help article and get information about the widget.
Engagement Facebook KPIs (link to Facebook Widgets)
Engagement Instagram KPIs (link to Instagram Widgets)
Engagement X KPIs (link to X Widgets)
Engagement Sentiment Insights
This widget shows a graph of the sentiment distribution of the networks and profiles from the Engagement. An individual title for the widget can be given in the widget settings. The graph can show the sentiment of one or more profiles across networks for a selected time period.
In order to be able to evaluate messages specifically, you have the option of filtering by Facelift tags in the widget settings.
Engagement Sentiment KPI
In contrast to the previous widget, this widget displays the sentiment distribution of the networks and profiles from the Engagement in tabular form. An individual title for the widget can be given in the widget settings. In the table, the sentiment of one or more profiles can be displayed across networks for a selected period of time.
In order to be able to evaluate messages specifically, you have the option of filtering by Facelift tags in the widget settings.
Engagement Tag Overview
With the tag overview, all tags assigned in the Engagement inbox can be analysed and displayed in a bar chart.
This widget helps to determine how many messages and comments there have been on a certain topic (tag) in a defined period of time. Various filters can be used in the widget settings to specify the chart:
Network and Profiles
Post types
Tags
Diagram display by network, profiles or post-type
Engagement Team Performance
This widget provides the user with an overview of the team performance in Engagement.
The statistic is created for each member of a team, which records the following performance values about the processed tickets:
Resolved (and change compared to the same period)
Replies Sent (and change compared to the same period)
Average time to first resolve (and change compared to the same period)
Average time to first reply (and change from comparison period)
Percentage of tickets processed
In the settings, an individual period can be defined for which the team performance is to be analysed.
Engagement Unified Inbox Feed
This widget allows posts or messages/comments to be displayed in the dashboard or report according to criteria defined in the widget settings.
The list can be filtered by owner(s), tag(s) and profile(s). It is also possible for the list to display network posts that the company itself has created. Namely, if a post has been tagged with a certain tag in the post creation, which is now selected as a filter tag in the settings of the widget.
Engagement Unified Inbox KPIs
This tabular overview shows the most important KPI's from the Engagement inbox: Total Inbound items, Open Inbound items and Inbound Items with Warnings.
In the widget settings, you can filter by profiles, tags, owners, post types and time period.