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Limits in Engagement

Find out about limits and restrictions in community management

Lukas Nordbeck avatar
Written by Lukas Nordbeck
Updated over 7 months ago

In Engagement, we are working with the different technical interfaces (APIs), which are developed by the social networks (e.g. Facebook, X, LinkedIn, etc.) themself. These interfaces often do not offer all formats to moderate your content.

Xing


Not possible at the moment:

Facebook

  • Moderating Facebook Groups

  • Showing photo tags

  • Viewing comments on live video broadcasts, events, and dynamic ad posts

  • Writing direct messages of more than 2,000 characters

  • Reporting comments as spam

  • @Mentions from users in replies

Instagram

  • Liking comments

  • Replying to a comment with a direct message

  • Moderating guides, dynamic ads, and shop posts

  • Viewing photo tags and co-author invites/posts

  • Blocking users

  • Viewing all direct message formats (here's an overview of the options)

  • Replying to direct messages with more than 1000 characters

X

  • Showing related posts (X threads)

  • Showing poll results (questions and comments are visible)

  • Displaying Quote Posts and Photo tags

  • Playing GIFs

  • Blocking users

LinkedIn

  • Managing direct messages

  • Managing personal profiles

  • Delete comments

  • Displaying @Mentions and shared posts

  • Displaying comments on ads

  • Blocking users and deleting comments

  • Reactions are limited to liking comments/posts

  • Comments from users who have muted messages from people who do not follow them in their settings will not be sent

YouTube

  • Viewing comments that have been flagged as Likely Spam by YouTube

  • Liking comments

  • Moderating comments from the community area

  • Marking comments as spam

TikTok

Only available in Engage

  • Direct messages

  • Displaying comments on ads

  • Notifications for TikTok profiles

  • Warning configurations

  • Videos natively published on TikTok can take up to 1 hour to be synced

  • Comments and comment replies published via TikTok Web version have long sync times

  • Natively deleted items on TikTok will not be displayed as deleted in Facelift

WhatsApp Business

  • Send business-initiated messages

  • Send automated replies/messages

Google Business

  • Moderating direct messages

  • Moderating modified reviews

  • Liking a review

Xing

  • Comments on Ads

  • Moderating Xing in general

    💡 Xing stopped supporting its API some time ago. As a result, it is currently no longer possible to reply to incoming Xing posts in Engagement via the interface.


    Publishing status Xing posts and reading incoming Xing posts in Engagement is still possible.

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