We released profile groups for Google

We released the Content Template Beta including a sidebar view with more details about the template

We added Team Assignment to Campaigns

We implemented the text field for Instagram mobile publishing in the new post-creation process

We filtered out archived and scheduled templates on Amplify

We added the new Inspire which allows to create content searches on X and YouTube by including several keywords

X and LinkedIn Posts were stuck pending

Unsupported PDF attachments on Amplify templates were included after creating Amplify templates out of content templates or posts

Smart Media Check showed wrong error messages for files when selecting mobile app publishing

For Amplify on Android, we fixed that the pop-up to update the app was shown even though the app was updated already

We deprecated Content Inspiration, Censhare and Facebook Distribution Templates in Orchestrate

We renamed Social Share to Amplify

The Redesign went live

A new filter went live that enables a filtered view by user ID

A new quick filter status has been implemented

When activating the Emoji selector in the reply box, the emojis in the pop-over were not rendered

When the date range picker has not been confirmed via “Apply”, an “Unsupported Filter Value” exception was thrown

For Facebook, some images have been displayed distorted

Some DMs on Instagram did not get synced

In some cases, certain interactions were not showing up in Engagement (not Engage Preview)

The benchmarking analysis has been moved to Analyze

It is now possible to switch between the Top and Flop posts in the metric "Performance of your top posts"

UX Improvements went live

Sticky Header was implemented

Date Ribbon Improvements

When downloading the PDF in the Analyze module, some of the post images were missing

In some cases, the data for Instagram profiles was missing

The top content items were not being rendered correctly when a scrollbar was present

The 'YouTube Videos' widget kept loading endlessly (Dashboards)

Deprecation of Content Inspiration Widgets

Deprecation of Benchmarking Widgets

External recipients can now be included in chat conversations

We added a widget to the start page where recent chats are displayed

Performance Improvements

The improved sweepstake function has been implemented in Engage Preview

Facelift AI was implemented in Engage

T‌he feed and context columns can be resized by dragging the separator line in between using the mouse

It is possible to disable comments for Instagram in Engage

When you changed the settings in the engagement, sometimes an error was thrown (Engagement)

In some cases, the filters had an infinite load (Engage Preview)

If you wanted to assign tags via bulk actions, a scrollbar was incorrectly displayed (Engage Preview)

In some cases the Custom Inoxes were broken because false values (Engage Preview)

We integrated Threads in Orchestrate

The approval status of posts were added to the Planner Beta

Facelift AI is able to convert PNG media assets to JPEG

You can now save posts as Content Template or social Share Template in all statues

The new section for Content Templates was released as a Beta

Rebranding of the App is finished

The metric detail view opens now in full screen page.

Renaming of metrics and improved descriptions

New TikTok Dashboard with new and improved TikTok metrics

Upgrade to the TikTok Business API

Profile selector selects only connected profiles per default

Improved behavior of the datepicker

It is possible to switch between the top and flop posts when viewing the post performance

In some cases an error message was displayed during loading (Analyze)

A multi-image Facebook post appeard multiple times in the Top Post widget (Analyze)

The Benchmarking Groups page has not loaded (Benchmarking)

The Engage Beta was renamed to Engage Preview

Deselecting single items after bulk actions is now possible

Facelift AI for answer optimization is live

The user name is now displayed in the tooltip in the inspector

In some cases, unresolved conversations showed the wrong buttons in the context (Engage Preview)

It was not possible to select some menu options when the menu was collapsed

YouTube items did not show titel and post text anymore (Engage Preview)

In some cases, it was not possible to connect a Facebook page to Facelift

Scrolling down and up again showed some images as "not found" (Engage Preview)

YouTube User names were displayed with @ at the beginning (Engage Preview)

Smart Media Optimizer was released. With its help, it´s possible to crop pictures to the right resolution defined by the networks

Added "view post" button & Briefing to approval sidebar

The Publisher was renamed to Orchestrate

We released the Planner Beta

The content was not transferred when duplicating a failed post

Line breaks are gone when saving a post in the post creation

Rebranding of the App is finished

Benchmarking groups were added to the benchmarking profile selector.

Smaller design improvements

Improved error messages

Implementation of a simple solution to report bugs

The top content visualization card is now responsive

In some cases, the formulas did not show up in the metric detail modal.

In the performance charts, no data was displayed in some charts although it should have been available

We improved access token handling so that fewer manual profile refreshes are necessary

Planner was renamed to Ideate and is now available for all users with access to Orchestrate

We fixed some LinkedIn publishing issues

It is now possible to easily share items via link

With the rating filter for Google My Business & Facebook, filter options are now complete in Engage

Search results are now highlighted

Paid ads can now be easily identified with the Promoted Content Indicator

Custom Inboxes are now opened by default

Improved error handling

Performance Improvements
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In some cases, the filters behaved inconsistently

In some cases, TikTok comments were not synched to Facelift

TikTok was missing in the Content Type filter

If tags were already attached to an item, the text "Add Tags" disappeared

In some cases, the discussion feature did not work for Facebook profiles

Collab posts for Instagram are now available

The link shortener has been fully integrated into the new post creation process

We implemented LinkedIn document posts in the new post creation

We improved descriptions for readability and clarity

Email addresses in the new post creation were shown as URLs

The assignment tab is now also available in Quickfill

Facebook Preview did not display an image after shortening the link

Improvements to the Metric detail page

Improved error handling and metric warnings

Improvements for exportes files, e.g. no benchmarking specifics when no benchmarking profile is selected

Missing translations were added

If you returned to “Analyze” using the “Back” browser button, the content was missing

In some cases, an error was shown that Facebook Profiles were not available even though they were

Desktop notifications are now available for chat messages and post plan exports

We updated the LinkedIn API to the latest version

We fixed some Instagram connection issues

Implementing the feature "Copy Item Link"

Implementing Custom Inboxes

Implementing Filter Options

Improved Search Results: It's possible to find an inbox item by just knowing a word of the content

Missing translations for the date range filter was added

In some cases TikTok comments & replys were missing

Sometimes if more than one tag was selected, the second tag of the list was not marked

We made sure, that Quickfill is treated like the other networks when it is sorted to the first position in the tab navigation of the post creation

An error was shown, when adding video files to Facebook Reels or LinkedIn video posts

We fixed for Social Share, that users cannot select interests due to an error message "please try again"

In some cases data was missing benchmarking groups in the FB Engagement Tab

In some cases Posts were missing in the Social Share dashboard

We moved the settings for Tags to the new menu item "Labels & Tags"

It's now possible to add users via a simplified invitation workflow

Login and password reset works correctly again

New real-time chat is live in the new post creation

In some cases there was an infinte loading symbol displayed in the chat

In some cases, it was not possible to close Google Business Items

Users needed to reload the page to see the change of the owner

In some cases, the profile pictures of colleagues were not shown correctly

Users had to reload the page to see the new tags that were added via bulk action

When clicking the user name in the inspector, a new tab opens with the profile on the native network

Creator Tags are implemented

Possibility to save replies within the reply field for the user and another colleague within the team

the new post creation is published after being available for testing as a beta for 6 months

Quickpost is no longer available

Instagram Product Tagging was added to the new post creation

Instagram Product and User Tagging is now available for Reels and Carousel Posts

Duplicating failed posts is now possible

publishing date & time were moved in the content header of the post creation

Changing network and post type order via Drag&Drop was implemented

LinkedIn Targeting was added to the new post creation

In some cases, the Instagram Post Performance widget could not be filtered correctly by engagement rate

In the download of the widget LinkedIn Page Follower Insights some titles were missing for the Follower Industry

We moved the security options from the admin settings to their new menu item "security" and separated the various options to create a better overview

overdue Instagram mobile publishing posts are not listed in the overdue filter view

Text formatting options are now available in our real-time chat

In some cases, comments on Instagram and X posts were not synced correctly

Implementation of the "Reply with" Feature. Allows users to choose whether to reply with a comment or a message on Facebook and LinkedIn comments

If a user has more than one profile on Facebook, Twitter, YouTube and LinkedIn, the user can decide with which profile they would like to answer

The expiring time will be displayed when it is possible to answer with a direct message for items

In some cases, the "Load More" button did not work

Messages could not be sent in some cases when a PDF document was attached

A written reply was not saved as a draft

Instant Asset Validation was added to the post-creation Beta

We migrated Social Share templates for the content templates to the dedicated Social Share section

We show the name of the post owner in the post detail view

Publishing and creating Instagram Profile Groups was implemented

Quickfill is available for Social Share Templates

We added "Open Canva" to every media selector in every network post type form of the Beta Post Creation

In some cases, the number of LinkedIn followers rate was not displayed correctly

Instagram and LinkedIn post-performance was empty for a certain period in January in reports

There was a difference between the followers on Facebook and the Facebook KPI widget in the dashboards

New real-time chat is available in the Social Share section

The Publisher widget on the start page didn't show published posts correctly

Resetting two-factor authentication was not possible

It was not possible to assign users more than 10 teams, and permission sets

We fixed that only 50 response templates were displayed in the Engagement tab. Now all response templates are visible on mobile

Facebook Spam messages could not be closed

In some cases, Items were displayed in the wrong conversation

It was not possible to see which items in the inspector were already hidden or deleted.

The feed was empty when users selected the "All"-filter

In some cases, the sidebar re-opened after changes in the Inbox

Implementation of Response Templates in the new Beta Inbox

Open in Network Button was missing in some cases

We have updated the display of profile thumbnails

We reworked our user list view and user creation process

Starter plan customers can now subscribe to Facelift and manage their account in self-service

Implemented TikTok for the new Beta Inbox

A confirmation is now shown when users are resolving items that they do not own

Users can now translate inbox items in our new Beta inbox as well

Feed items were missing some content

The context showed a different profile picture

The send & resolve button was shown, although the item was already resolved

Private LinkedIn profiles @mentions are now possible when publishing posts

Duplicating social share templates is now possible

Canva App Integration is now available

Publishing in LinkedIn private profiles

In some cases, the Instagram engagement rate was not displayed correctly.

Some users could not access their companies' custom domains for the link shortener

Team performance occasionally showed a "Data could not be retrieved" error.

In some cases, warnings were not triggered properly via an assigned tag.

Emoji Picker has been added to the new Beta inbox

Tag selector has been extended by "Manage tags" and "Add new tag" in the Beta inbox

Each inbox item will now show an indicator if the item has been deleted

The user's name was not correctly displayed on LinkedIn comments.

We added Google Offer and Event posts to Quickpost and Post Creation Beta

LinkedIn mentions were wrong in the shared Social Share Template

The keyboard was covering up the input fields on the login screen on our Android apps

Only 10 posts were displayed in the Social Share dashboard.

Some profiles could not be found in Benchmarking.

The link to Engagement out of the X-Widget "My Tweets" did not work.

In some cases, data was missing in the "Instagram KPIs" widget.

In Firefox, no preview pictures were shown for Instagram Post Performance Widget.

Implemented the collision detection to the beta, so users can see when another user is currently working on a feed item.

Following the feedback of our users, the resolve button in the context is always shown (needed to be hovered by the user before to be seen)

A feed item was still marked as a warning after it had been resolved by the user.

The website crashed after a specific scrolling pattern of some users.

The filter has been in the wrong position and was hiding crucial content.

You can now add Cover Images to Instagram Reels

Titles are now available for Facebook Videos

Subtitles can be added as SRT file to Facebook Videos to enhance the accessibility

YouTube Video and Shorts were added to the Quickpost

As part of the renaming of Twitter to X, we have adjusted the naming and logo in the dashboards accordingly.

The download function for YouTube widgets was broken.

Removed old behavior where comments to a Facebook post are routed to the post owner.

Added the open-in-network link

Implemented the reply&resolve button

Added the manual sentiment selector

Released the inspector to the new inbox

Users got incorrect information in the inspector about their social media users

Users were not able to search with only two characters

New features are available in the Beta Post Creation:

Opt-out Notification settings from Facebook posts planned by admins were gone in the settings

The shared post list was empty

Some users were set to inactive

We deprecated the Google My Business User Activity since Google My Business elements do not include user ids

Feed width changed when the user clicks on another feed item

Profile names did not show after clicking on the inbox element

In some cases, tags on elements were duplicated after selecting an inbox element

Emojis in the profile name showed a question mark instead of the emoji

Facelift Link Posts were added to the Quickpost

Integration of TikTok for publishing

We released the Beta Version of the new Post Creation and result view.

The Twitter Post Performance widget now displays the profile names to which the posts belong.

A new column is added in the Social Share dashboard which shows the clicks per user.

The number of messages in Engagement was not identical to the reported number of messages in the Engagement Unified Inbox KPI widget.

The Engagement Rates were not displayed correctly in the Post Performance widgets.

Additional rows were displayed in the Excel download of the Engagement Team Performance widget.

The tag filter is available again in the Post Performance for LinkedIn.

We renamed Twitter to X and Tweets to Posts

Icons in the Owner Change Email were not correctly displayed.

We switched from the Instagram Videos API to the Reels API

We added new post types for the Quickpost:

We added YouTube Shorts to the post creation

You can now add thumbnails to Facebook and YouTube videos by adding a picture.

Some users were not able to publish posts via mobile App (only iOS)

Timeframe for scheduling Dark Posts on Facebook was changed by Meta (15 minutes up to 30 days in the future)

LinkedIn Link Posts failed to publish when using the image of the post's URL

You can now evaluate tags that were added to direct messages.

We added the tag filter to Moderation Sentiment KPI widgets and Sentiment Insights.

The post performance showed no engagement on Instagram reels and wrong engagement rates

Some users got an error while accessing the post performance widget on their Dashboards.

Instagram Insights showed no data for dates after the 17th of April 2023.

Some users were missing data in the Linkedin Post Performance widget.

Dashboards & Reports did not show data in Instagram Insights for engagements after April 17th.

We updated the Facebook API permissions to comply with the v3.3

We switched all postings on X (former Twitter) to use a newer API version.

We switched to a newer API version for LinkedIn.

We added an idea portal for users in the footer of the start page.

We updated the Dashboard-Onboarding task for trial users on our start page.

We added the link to the Changelog to the start page footer.

Users were not able to verify their WhatsApp number via SMS or call

Users were not able to select a tag in Engagement.

The user avatar was not attached correctly to the inbox items.

Translations were not displayed correctly.

We released new post-types in Quickpost:

We added Pinterest Link and Photo Post to the Quickpost. One new big improvement is that you can now create titles as well.

Lifty, our AI-Assistant, recommends the tags in the post-creation process.

You can use content templates in the Facelift mobile App as well.

The Facebook Distribution Templates are back in the sidebar of the template section.

The tag filter is available again in the Post Performance for Twitter, Facebook and Instagram.

Thumbnails were not displayed in the Instagram Post Performance.

Data from external Instagram accounts were not displayed correctly in Benchmarking in some cases.

We fixed an issue, where the sort filter for an inbox did not persist after a browser reload.

We deprecated the ability to tag a creator of Google MyBusiness inbox items in the inspector since this functionality is not available via GoogleMyBusiness API.

Switched facelift to a new Pinterest API version 5.

Users can start conversations directly with the Customer Success Team from the Startpage footer links.

Users can now learn more about the products that are not in the scope of their plan and express their interest in them.

Social Share has been added as a main menu item and is now visible to every customer.

The new worker system is now sending notifications for Publisher calendar exports. More notifications are moving to the new method.

Onboarding quests for trial users are now considering additional features unique to the Business plan.

We deprecated the ability to tag a creator of Google MyBusiness inbox items in the inspector since this functionality is not available via GoogleMyBusiness API.

Some Google MyBusiness profile images were not loaded correctly.