The statistic is created for each member of a team, which records the following performance values about the processed tickets:
Resolved (and change compared to the same period)
Replies Sent (and change compared to the same period)
Average time to first resolve (and change compared to the same period)
Average time to first reply (and change from comparison period)
Percentage of tickets processed
In the right corner of the metric, you can define an individual period for which the team performance is to be analysed. Also, you can download the insights as a CSV file.